Display Name appear in PureCloud "Interactions" section
Interaction Id is unique chat identifier
First Name is displayed in "Profile" section after "Answer" interaction
Last Name is displayed in "Profile" section after "Answer" interaction
Advanced settings contains PureCloud and SmartVideo integration credentials
PureCloud agent will receive interaction when is "On Queue" with queue from Queue Name
To get your Organization Id open PureCloud as admin and navigate to Admin > Account Settings > Organization Settings > Organization Details (tab) > Advanced > Organization ID
To get your Deployment Id open PureCloud as admin and navigate to Admin > Contact Center > Widgets > Deployment Key (column)
Select PureCloud Region
To get your Tenant Id select Apps > SmartVideo_Settings > Tenant Id
You can save current Advanced Settings to Local Storage.
They can be reused from the same browser from the same computer many times.
To remove them from Local Storage use "Clean" button